The General Manager is the main responsible of the integrated system, making sure that the authorities and responsibilities are properly defined and that the different departments from the company work with coordination, on the basis of a Functions Manual created by Sertecpet, and handled by the Human Resources Department.

The General Manager of Sertecpet S.A., has implemented the Integrated Management System, that allows the continuous improvement of all the processes. Making sure that the requirements of the client are completely determined and satisfied, surveys of service evaluation are continuously done, in this way Sertecpet has personalized pursuit of its clients.

In addition to the commitment of maintaining the total quality, Sertecpet looks for its clients, a better quality – price relation, for all the products and services that the organization offers.

The General Manager makes sure that all the environmental impacts associated with the activities, products and services in Sertecpet S.A., are properly identified, the managements are evaluated to determine their degree of importance and to establish control measures to manage suitably the relation with the surroundings, as well as the interested parties.